Thulium

Provide exceptional customer service and respond to customer inquiries from anywhere.
Your contact center system can be in your pocket!The app is designed with traveling agents, managers and team leaders in mind to provide them with real-time access to Thulium tickets.Stay updatedAccess to the list of current requests will allow you to manage and control the helpdesk situation straight from your phone.Respond to reports and add commentsNow, even while on the road, you can respond to customer requests.
Additionally, you will add comments in the thread of correspondence with the client, which will make it easier for you to write down the most important information outside the office.Access customer informationCheck information about your clients to get a better context for the conversation while working on the tickets.Manage your requestsYou can assign to a ticket straight from your phone, change its category, priority, status and select the queue to which the ticket will be assigned.Thulium is a contact center system dedicated to support departments and BOK to handle all communication from customers.
Thulium allows you to integrate all contact channels - calls, e-mails, chats and FB Messenger in one tool, increasing the level of service and building customer loyalty.
Thanks to functions such as customer identification, contact history, group e-mail or reporting, it guarantees that no contact from the customer is lost, and that employees perform their work effectively.